Privacy Policy | Lewis Brown Fitness

1. Who We Are

Lewis Brown Fitness is operated by Lewis Brown, a personal fitness trainer based in Burbage, Leicestershire, England. For the purposes of UK data protection law, Lewis Brown is the data controller responsible for your personal data.

If you have any questions about this policy or wish to exercise your data rights, please contact us at: hello@lewisbrown.fitness

2. What Data We Collect

We may collect and process the following personal data:

Contact information — your name, email address, and any details you provide when submitting an enquiry via our contact form or WhatsApp.
Communication data — records of correspondence between you and Lewis Brown Fitness.
Usage data — anonymised data about how you interact with this website (e.g. pages visited, time on site), where you have consented to cookies.

We do not collect sensitive personal data (such as health information) unless you voluntarily provide it as part of a fitness enquiry, and in that case it is used solely to tailor coaching services for you.

3. How We Use Your Data

We use your personal data for the following purposes:

To respond to your enquiries and provide the coaching services you have requested.
To manage your coaching programme and track progress where applicable.
To send you relevant information about services, offers, or updates — but only where you have given consent or where we have a legitimate interest.
To comply with legal obligations.

The legal bases we rely on under UK GDPR are: contract performance (where we are delivering a service to you), legitimate interests (to run our business effectively), and consent (for marketing communications and cookies).

4. Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device. We use:

Essential cookies — necessary for the website to function correctly. These cannot be disabled.
Analytics cookies — to understand how visitors interact with our site (only set with your consent).
Preference cookies — to remember your cookie consent choice.

You can manage your cookie preferences at any time by clicking Cookie Settings in the footer of our website. You can also delete cookies through your browser settings at any time.

5. Third Parties

We may share your data with the following third parties only where necessary:

WhatsApp (Meta Platforms Ireland Ltd) — if you contact us via WhatsApp, your messages are subject to WhatsApp's own privacy policy.
Email service providers — used solely to send and receive communications with you.
Professional advisors — such as accountants or legal advisors, where required by law.

We do not sell, rent, or trade your personal data to any third party for marketing purposes.

6. Data Retention

We retain your personal data only for as long as is necessary for the purposes it was collected, or as required by law. Typically:

Enquiry data is retained for up to 12 months if no service is engaged.
Client data is retained for up to 6 years following the end of a coaching relationship, in line with HMRC requirements.

After this period, your data will be securely deleted or anonymised.

7. Your Rights Under UK GDPR

Under UK data protection law, you have the following rights:

Right of access — to request a copy of the personal data we hold about you.
Right to rectification — to request correction of inaccurate or incomplete data.
Right to erasure — to request deletion of your personal data in certain circumstances.
Right to restrict processing — to ask us to pause processing of your data.
Right to data portability — to receive your data in a structured, commonly used format.
Right to object — to object to processing based on legitimate interests or for direct marketing.
Right to withdraw consent — at any time, where processing is based on consent.

To exercise any of these rights, please contact us at hello@lewisbrown.fitness. We will respond within 30 days. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at any time.

8. Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. However, no data transmission over the internet can be guaranteed as completely secure.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this policy periodically.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact:

Lewis Brown Fitness
Burbage, Leicestershire
Email: hello@lewisbrown.fitness